:root{--wa-green: #25d366;--wa-teal: #075e54;--wa-bg: #efeae2;--user-bubble: #d9fdd3;--bot-bubble: #ffffff;--panel: #ffffff;--ink: #111b21;--muted: #667781;--line: #e2e8f0}*{box-sizing:border-box}html,body,#root{height:100%;margin:0}html{background:var(--wa-bg)}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif;color:var(--ink);background:#d1d7db;overflow-x:hidden;overscroll-behavior:none}.shell{display:flex;height:100vh;height:100dvh}.app{display:flex;flex:1;min-width:0}.rail{width:76px;flex-shrink:0;background:#0b3b35;display:flex;flex-direction:column;align-items:center;gap:10px;padding:12px 6px;border-right:1px solid rgba(255,255,255,.08)}.rail-logo{width:40px;height:40px;border-radius:12px;background:var(--wa-green);display:grid;place-items:center;font-weight:800;color:#053b32;margin-bottom:10px;font-size:18px}.rail-btn{position:relative;width:100%;border:none;background:transparent;color:#ffffffa6;cursor:pointer;border-radius:12px;padding:10px 4px;display:flex;flex-direction:column;align-items:center;gap:3px;font-size:11px;font-weight:600;transition:background .15s,color .15s}.rail-btn:hover{background:#ffffff14;color:#fff}.rail-btn.active{background:#25d3662e;color:#fff}.rail-badge{position:absolute;top:6px;right:14px;background:#ef4444;color:#fff;font-size:10px;font-weight:700;border-radius:10px;padding:0 5px;min-width:16px;text-align:center;line-height:16px}.inbox{width:300px;flex-shrink:0;display:flex;flex-direction:column;background:#fff;border-right:1px solid var(--line);min-height:0}.inbox-head{display:flex;align-items:center;justify-content:space-between;padding:12px 16px;font-size:15px;color:var(--ink);border-bottom:1px solid var(--line);flex-shrink:0}.inbox-new{border:none;background:var(--wa-teal);color:#fff;width:32px;height:32px;border-radius:8px;display:grid;place-items:center;cursor:pointer}.inbox-new:hover{background:#064a43}.inbox-head-sep{color:var(--muted);margin:0 4px}.inbox-search{display:flex;align-items:center;gap:8px;padding:10px 12px;flex-shrink:0}.inbox-search-icon{color:var(--muted);flex-shrink:0}.inbox-search input{flex:1;min-width:0;border:1px solid var(--line);border-radius:8px;padding:8px 12px;font-size:13px;outline:none;background:#f8fafc}.inbox-search input:focus{border-color:var(--wa-teal);background:#fff}.inbox-filter{border:1px solid var(--line);background:#fff;border-radius:8px;width:34px;height:34px;display:grid;place-items:center;cursor:pointer;color:var(--muted);flex-shrink:0}.inbox-filter:hover{background:#f0f2f5}.inbox-tabs{display:flex;gap:6px;padding:0 12px 10px;flex-shrink:0;border-bottom:1px solid var(--line)}.inbox-tab{display:inline-flex;align-items:center;gap:6px;border:none;background:transparent;border-radius:8px;padding:6px 12px;font-size:13px;font-weight:600;color:var(--muted);cursor:pointer}.inbox-tab.active{background:#eef2f1;color:var(--ink)}.inbox-tab-count{background:#fde2e2;color:#b42318;font-size:11px;font-weight:700;border-radius:10px;padding:0 7px;min-width:18px;text-align:center}.inbox-tab.active .inbox-tab-count{background:#ffd9d9}.inbox-list{flex:1;overflow-y:auto;min-height:0}.inbox-empty{padding:24px 16px;text-align:center;color:var(--muted);font-size:13px}.conv{display:flex;gap:10px;padding:12px 14px;cursor:pointer;align-items:center;border-bottom:1px solid #f1f5f9;border-left:3px solid transparent;position:relative}.conv:hover{background:#f8fafc}.conv.active{background:#f0f6f4;border-left-color:var(--wa-teal)}.conv-delete{display:none;align-items:center;justify-content:center;width:26px;height:26px;border-radius:50%;border:none;background:transparent;color:#94a3b8;cursor:pointer;flex-shrink:0;padding:0}.conv:hover .conv-delete{display:flex}.conv-delete:hover{background:#fee2e2;color:#dc2626}.conv-avatar{width:40px;height:40px;border-radius:50%;background:var(--wa-teal);color:#fff;display:grid;place-items:center;font-weight:700;font-size:14px;flex-shrink:0}.conv-main{flex:1;min-width:0;display:flex;flex-direction:column;gap:3px}.conv-row{display:flex;align-items:center;justify-content:space-between;gap:8px}.conv-name{font-size:13.5px;font-weight:600;color:var(--ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conv-time{font-size:11px;color:var(--muted);flex-shrink:0}.conv-preview{font-size:12.5px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conv-tag{font-size:9px;font-weight:700;color:#16a34a;background:#dcfce7;border-radius:8px;padding:1px 6px;flex-shrink:0}.return-chat{border:none;background:#ffffff26;color:#fff;border-radius:14px;padding:4px 12px;font-size:12px;font-weight:600;cursor:pointer}.return-chat:hover{background:#ffffff47}.composer.readonly{justify-content:space-between;color:var(--muted);font-size:13px}.composer.readonly .return-chat{background:var(--wa-teal)}.chatcol{flex:1;display:flex;flex-direction:column;min-width:0;position:relative}.topbar{display:flex;align-items:center;gap:12px;background:var(--wa-teal);color:#fff;padding:10px 16px}.avatar{width:40px;height:40px;border-radius:50%;background:var(--wa-green);display:grid;place-items:center;font-weight:700;color:#053b32}.title .name{font-weight:600}.title .sub{font-size:12px;opacity:.85;display:flex;align-items:center;gap:6px}.dot{width:8px;height:8px;border-radius:50%;background:#b9c0c4}.dot.on{background:#6ee7a8}.dot.off{background:#f87171}.sid{margin-left:auto;font-size:11px;opacity:.7}.messages{flex:1;overflow-y:auto;padding:18px 8% 24px;background-color:var(--wa-bg);background-image:radial-gradient(rgba(0,0,0,.03) 1px,transparent 1px);background-size:18px 18px}.hint{background:#fff7d6;border:1px solid #f0e3a8;color:#6b5d1e;padding:10px 14px;border-radius:10px;font-size:13px;margin:8px auto 16px;max-width:560px;text-align:center;line-height:1.7}.row{display:flex;align-items:flex-end;gap:8px;margin:6px 0}.row.user{justify-content:flex-end}.row.bot{justify-content:flex-start}.msg-avatar{width:32px;height:32px;border-radius:50%;flex-shrink:0;display:grid;place-items:center;font-size:13px;font-weight:700;box-shadow:0 1px 2px #0000002e}.msg-avatar.bot-av{background:var(--wa-teal);color:#fff;order:-1}.msg-avatar.user-av{background:var(--wa-green);color:#053b32}.bubble{max-width:72%;padding:8px 11px;border-radius:10px;position:relative;box-shadow:0 1px .5px #00000021;font-size:14.5px;line-height:1.45;white-space:pre-wrap;word-wrap:break-word}.bubble.user{background:var(--user-bubble);border-top-right-radius:2px}.bubble.bot{background:var(--bot-bubble);border-top-left-radius:2px}.msg-time{display:block;text-align:right;font-size:10px;color:var(--muted);margin-top:3px;opacity:.8}.bubble.user .msg-time{color:#4b6b46}.composer{display:flex;align-items:center;gap:8px;padding:10px 14px;background:#f0f2f5;border-top:1px solid var(--line)}.textin{flex:1;border:none;border-radius:20px;padding:10px 16px;font-size:14.5px;outline:none;background:#fff}.send{border:none;background:var(--wa-green);color:#fff;width:42px;height:42px;border-radius:50%;font-size:18px;cursor:pointer;display:grid;place-items:center}.send:disabled{opacity:.5;cursor:default}.deploy-banner{background:#fff4d6;color:#7a5b00;border-bottom:1px solid #f0dfa0;padding:8px 16px;font-size:13px;line-height:1.45;text-align:center}.deploy-banner b{color:#6b4f00}.uat-banner{background:#eef6ff;color:#234;border-bottom:1px solid #cfe4fb;padding:8px 16px;font-size:12.5px;line-height:1.5}.uat-banner b{color:#0b5fb0}.dash-page{flex:1;min-width:0;height:100vh;height:100dvh;display:flex;flex-direction:column;background:#f1f5f9;overflow:hidden}.dash-header{display:flex;align-items:center;gap:16px;background:var(--wa-teal);color:#fff;padding:14px 24px;flex-shrink:0}.dash-title{font-size:20px;font-weight:700;margin:0}.dash-logo{font-size:13px;opacity:.75}.dash-stats{display:flex;gap:16px;padding:20px 24px 0;flex-shrink:0}.stat-card{flex:1;background:#fff;border-radius:12px;padding:16px 20px;border:1px solid var(--line);display:flex;flex-direction:column;gap:4px;box-shadow:0 1px 4px #0000000f}.stat-num{font-size:28px;font-weight:800;color:var(--ink)}.stat-label{font-size:12px;color:var(--muted);font-weight:500}.stat-card.tickets .stat-num{color:var(--wa-teal)}.dash-empty{padding:40px 24px;text-align:center;color:var(--muted);font-size:14px}.dash-table-wrap{flex:1;overflow-y:auto;padding:16px 24px 24px}.dash-table{width:100%;border-collapse:collapse;background:#fff;border-radius:12px;overflow:hidden;box-shadow:0 1px 4px #00000012}.dash-table th{background:#f8fafc;text-align:left;padding:12px 16px;font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);border-bottom:1px solid var(--line)}.dash-table td{padding:12px 16px;border-bottom:1px solid #f1f5f9;font-size:13px;vertical-align:middle}.trow:last-child td{border-bottom:none}.trow:hover td{background:#f8fafc}.case-num{font-family:monospace;font-size:13px;font-weight:700;color:var(--wa-teal)}.td-type{font-size:12px;color:var(--muted)}.td-date{white-space:nowrap;color:var(--muted);font-size:12px}.wa-buttons{display:flex;flex-direction:column;gap:6px;margin-top:6px;border-top:1px solid #e9edef;padding-top:8px}.wa-btn{display:flex;align-items:center;justify-content:center;border:none;background:transparent;color:#0a7cff;font-size:14px;font-weight:500;padding:6px 12px;cursor:pointer;border-radius:0;width:100%;border-top:1px solid #e9edef;transition:background .1s}.wa-btn:first-child{border-top:none}.wa-btn:hover{background:#f0f2f5}.wa-btn:disabled{opacity:.45;cursor:default}.wa-btn.done{color:var(--muted)}.wa-list-btn{display:flex;align-items:center;justify-content:center;gap:6px;border:none;background:transparent;color:#0a7cff;font-size:14px;font-weight:500;padding:8px 12px;cursor:pointer;width:100%;border-top:1px solid #e9edef;margin-top:6px;transition:background .1s}.wa-list-btn:hover{background:#f0f2f5}.wa-list-btn:disabled{opacity:.45;cursor:default;color:var(--muted)}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;z-index:300;background:#00000073;display:flex;align-items:flex-end;justify-content:center;padding:0}.list-modal{background:#fff;border-radius:16px 16px 0 0;width:100%;max-width:480px;max-height:80vh;display:flex;flex-direction:column;overflow:hidden;box-shadow:0 -4px 24px #0003}.list-modal-head{display:flex;align-items:center;justify-content:space-between;padding:16px 20px 12px;border-bottom:1px solid var(--line);flex-shrink:0}.list-modal-title{font-size:16px;font-weight:700;color:var(--ink)}.list-modal-close{border:none;background:transparent;font-size:18px;cursor:pointer;color:var(--muted);width:32px;height:32px;border-radius:50%;display:grid;place-items:center}.list-modal-close:hover{background:#f0f2f5}.list-modal-body{flex:1;overflow-y:auto;padding:8px 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var(--line);flex-shrink:0}.list-confirm-btn{width:100%;border:none;background:var(--wa-teal);color:#fff;border-radius:24px;padding:12px;font-size:15px;font-weight:600;cursor:pointer;transition:background .15s}.list-confirm-btn:hover{background:#064a43}.list-confirm-btn:disabled{opacity:.5;cursor:default}.wa-form-btn{display:flex;align-items:center;justify-content:center;gap:6px;border:none;background:transparent;color:#0a7cff;font-size:14px;font-weight:500;padding:8px 12px;cursor:pointer;width:100%;border-top:1px solid #e9edef;margin-top:6px;transition:background .1s}.wa-form-btn:hover{background:#f0f2f5}.wa-form-btn:disabled{opacity:.45;cursor:default;color:var(--muted)}.form-modal{background:#fff;border-radius:16px 16px 0 0;width:100%;max-width:480px;max-height:85vh;display:flex;flex-direction:column;overflow:hidden;box-shadow:0 -4px 24px #0003}.form-modal-head{display:flex;align-items:center;justify-content:space-between;padding:16px 20px 12px;border-bottom:1px solid var(--line);flex-shrink:0;background:var(--wa-teal);color:#fff}.form-modal-title{font-size:16px;font-weight:700}.form-modal-close{border:none;background:#ffffff26;color:#fff;width:32px;height:32px;border-radius:50%;cursor:pointer;display:grid;place-items:center;font-size:16px}.form-modal-close:hover{background:#ffffff47}.form-modal-body{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:16px}.form-field{display:flex;flex-direction:column;gap:6px}.form-label{font-size:13px;font-weight:600;color:var(--ink)}.form-label.required:after{content:" *";color:#ef4444}.form-input{border:1.5px solid var(--line);border-radius:10px;padding:10px 14px;font-size:14px;outline:none;background:#f8fafc;font-family:inherit}.form-input:focus{border-color:var(--wa-teal);background:#fff}.form-modal-footer{padding:12px 20px 20px;border-top:1px solid var(--line);flex-shrink:0}.form-submit-btn{width:100%;border:none;background:var(--wa-teal);color:#fff;border-radius:24px;padding:12px;font-size:15px;font-weight:600;cursor:pointer;transition:background .15s}.form-submit-btn:hover{background:#064a43}.form-submit-btn:disabled{opacity:.5;cursor:default}.flow-sidebar{width:300px;flex-shrink:0;background:#f1f5f9;border-left:1px solid var(--line);display:flex;flex-direction:column;overflow-y:auto}.flow-sidebar-head{background:var(--wa-teal);color:#fff;padding:16px;font-size:15px;font-weight:700;flex-shrink:0}.flow-sidebar-body{padding:16px;display:flex;flex-direction:column;gap:12px}.flow-state-card{background:#fff;border:1px solid var(--line);border-radius:12px;padding:12px 14px}.flow-state-label{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);margin-bottom:4px}.flow-state-value{font-size:14px;font-weight:600;color:var(--wa-teal);font-family:monospace}.flow-ticket-card{background:#dcfce7;border:1px solid #86efac;border-radius:12px;padding:12px 14px}.flow-ticket-num{font-size:20px;font-weight:800;color:#15803d;font-family:monospace}.flow-ticket-type{font-size:12px;color:#166534;margin-top:2px}.back-btn,.panel-toggle{display:none}@media (max-width: 768px){.shell{position:fixed;top:0;right:0;bottom:0;left:0;flex-direction:column-reverse;height:100dvh;overflow:hidden}.messages{overscroll-behavior:contain;-webkit-overflow-scrolling:touch}.textin{font-size:16px}.rail{width:100%;height:56px;flex-shrink:0;flex-direction:row;gap:0;align-items:stretch;padding:4px;border-right:none;border-top:1px solid rgba(255,255,255,.12)}.rail-logo{display:none}.rail-btn{flex:1;padding:6px 4px}.app{width:100%;min-height:0;overflow:hidden}.app.show-inbox .inbox{display:flex;width:100%}.app.show-inbox .chatcol,.app.show-thread .inbox{display:none}.app.show-thread .chatcol{display:flex;width:100%}.chatcol{min-height:0}.back-btn{display:grid;place-items:center;width:34px;height:34px;border-radius:50%;border:none;background:transparent;color:#fff;cursor:pointer;margin-right:-4px}.topbar,.composer{flex-shrink:0}.messages{padding:14px 12px 18px}.bubble{max-width:88%}.sid,.flow-sidebar{display:none}.dash-stats{flex-wrap:wrap;gap:10px;padding:14px 14px 0}.stat-card{flex:1 1 calc(50% - 5px);min-width:0}.dash-table-wrap{padding:0 14px 16px;overflow-x:auto}.dash-table{min-width:520px}}